Terms of Service

Effective date: 17 September 2026 Last updated: 17 September 2026

These Terms of Service (“Terms”) govern access to and use of Kepio, a software service for e-commerce profitability and business-performance analysis.

Service provider: kepio.eu Registered / postal address: Perikleous 38C, 56224, Thessaloniki, Greece Company registration / VAT number, where applicable: EL135768757 Support email: info@kepio.eu

1. Acceptance of these Terms

By creating an account, starting a trial, purchasing a subscription or using Kepio, you confirm that you have read and accept these Terms and the Privacy Policy.

If you use Kepio on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms.

2. Business use

Kepio is intended for businesses, professionals and organisations that operate or analyse e-commerce activity. It is not designed as a consumer service for personal use.

You are responsible for ensuring that your use of the service, the integrations you enable and the data you provide are permitted by applicable law and by the terms of the third-party services you use.

3. Account and security

You must provide accurate registration information and keep your account details current.

You are responsible for:

• keeping your access credentials confidential,
• actions performed by authorised users of your company,
• notifying us promptly if you suspect unauthorised access.

You must not share credentials or tokens with people who are not authorised to use the account.

4. What Kepio provides

Kepio brings together financial and operational data supplied manually, through CSV files or through optional integrations.

Depending on your setup, Kepio may display:

• Gross and Net Revenue,
• discounts and refunds,
• COGS / product cost,
• shipping or fulfilment costs,
• payment fees,
• actual advertising spend,
• other variable or fixed costs,
• Estimated Profit and Profit Margin,
• product/store/channel performance,
• data quality and completeness information,
• marketing attribution as separate estimated context.

Available functionality depends on your active plan, integrations and available data.

5. Estimated Profit and Business Truth

Kepio is a business-information tool. It is not an accounting, tax, legal or investment-advisory service.

Estimated Profit is calculated from the business data available to the service. A typical formula is:

Net Revenue − COGS − Shipping − Payment Fees − Ad Spend − Other Costs = Estimated Profit

If data is missing or incorrect, the result may be incomplete or inaccurate. You are responsible for checking source data, COGS coverage, cost rules and any number used for business decisions.

Marketing attribution reported by Meta, Google or another provider is not proven causality and is not treated by Kepio as a second source of actual revenue.

6. Integrations and third-party services

Store, advertising, payment and other integrations are optional.

When you connect a third-party service:

• you authorise Kepio to access the data required for the feature you enable,
• the provider’s own terms and policies continue to apply,
• integration availability may depend on API changes, permissions, quotas, outages or provider policy changes.

We do not guarantee that every third-party API will remain continuously available or unchanged.

7. Data you provide

You retain the rights you hold in your data.

You grant us the limited right to process that data only as needed to:

• provide the service,
• calculate and display reports,
• secure and troubleshoot the service,
• provide support,
• comply with legal obligations.

We do not acquire ownership of your business data.

8. Personal data relating to third parties

If the data you connect or upload contains personal data relating to customers, employees or other individuals, you are responsible for having an appropriate lawful basis, transparency notice and rights to process and transfer that data.

Where Kepio processes such personal data solely on your behalf and on your documented instructions, the current Data Processing Agreement (DPA) applies. It is available at /en/dpa and can be accepted by a company owner/admin.

9. Trials, plans and subscriptions

Trial duration, available features and prices are shown on the pricing page or in the purchase flow.

After a trial ends, continued access to paid functionality may require an active subscription.

Plans, feature limits and prices may change for future periods. Changes affecting an active paid subscription will be applied in accordance with the notice shown in the service or billing flow.

10. Charges, taxes and payments

Subscriptions are charged according to the plan and billing cycle you select.

Payments may be processed by a third-party payment provider such as Stripe. Kepio does not need to store your full card number when payment takes place in a hosted third-party payment flow.

You are responsible for accurate billing information and for taxes, VAT or other charges applicable to your transaction unless applicable law requires otherwise.

Except where mandatory law requires otherwise or the checkout states otherwise, amounts paid are not refundable for a service period already provided.

11. Cancellation and end of subscription

You can cancel a subscription through available billing controls or through support where offered.

Cancellation stops future renewals according to the relevant billing cycle. Access to paid features may continue until the end of the already-paid period.

Deleting an account and cancelling a subscription are separate actions. To request account or personal-data deletion, use the available privacy/account controls or contact info@kepio.eu.

12. Acceptable use

You must not:

• use Kepio for unlawful activity,
• attempt unauthorised access to accounts, data or systems,
• bypass technical, security or billing controls,
• upload malicious code,
• make excessive automated use that harms service availability,
• use an integration without the right to access the relevant third-party account,
• copy, resell or exploit the software beyond the rights included in your plan.

13. Intellectual property

Kepio, its software, interface, branding, design elements, documentation and related materials are protected by intellectual-property rights.

You receive a limited, non-exclusive, non-transferable right to use the service for the duration of your lawful access and in accordance with your plan.

14. Feedback

If you provide feedback or product suggestions, we may use them to improve the product without an obligation to compensate you, provided they do not include confidential information that we are not entitled to use.

15. Confidentiality

Each party should protect the other party’s non-public business information received in connection with the service and use it only for the purpose for which it was disclosed, unless disclosure is legally required.

16. Security

We use technical and organisational measures designed to protect the service and data. No system can guarantee absolute security.

You remain responsible for the security of endpoints, users, third-party accounts and credentials under your control.

17. Beta, experimental and preview features

Some features may be provided as beta, preview or experimental functionality. They may change, be restricted or be withdrawn and may have a higher likelihood of errors.

Do not rely exclusively on beta functionality for critical accounting, tax or regulatory obligations.

18. Availability and service changes

We aim to operate Kepio reliably, but we do not guarantee uninterrupted or error-free availability.

We may change, improve or discontinue functionality for security, technical development, third-party API changes, regulatory requirements or business reasons.

19. Suspension or termination

We may suspend or restrict access in cases involving:

• a serious breach of these Terms,
• a security risk,
• unauthorised use,
• overdue payment where applicable,
• a legal obligation,
• use that threatens the service or other users.

Where reasonable and permitted, we will try to provide notice before permanent termination.

20. Disclaimer of warranties

To the maximum extent permitted by law, Kepio is provided “as is” and “as available”.

We do not guarantee that:

• calculations are suitable for every accounting or tax purpose,
• data supplied by third-party providers is complete or accurate,
• a business decision based on the service will achieve a particular outcome.

You should verify critical financial information against primary sources and with your professional advisers.

21. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special or consequential loss, loss of profits, loss of data or loss of business opportunity, except where such liability cannot lawfully be excluded.

Subject to liability that cannot be limited by law, the provider’s aggregate contractual liability for claims relating to the service will not exceed the subscription fees paid for Kepio during the twelve (12) months preceding the event giving rise to the claim.

22. Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, such as major infrastructure outages, natural disasters, governmental action, war, serious cyberattacks or failure of a critical third-party provider.

23. Changes to these Terms

We may update these Terms when the service, applicable law or our business operations change.

The latest update date is shown on this page. For material changes affecting active customers, additional notice may be provided in the application or by operational email.

24. Governing law and jurisdiction

These Terms are governed by Greek law.

Subject to any mandatory rules that cannot be excluded, the competent courts are the Courts of Thessaloniki, Greece.

Mandatory legal rights that cannot lawfully be excluded continue to apply.

25. Contact

Service support: info@kepio.eu

Privacy and data-protection matters: info@kepio.eu

Legal entity: kepio.eu Address: Perikleous 38C, 56224, Thessaloniki, Greece